The three drivers of change for professional services & how leaders need to respond

As the former CEO of Sage Group and COO of the UK Government., Stephen Kelly is one of the UK’s most accomplished business leaders. We met with Stephen to discuss:

  • The emergence of a more flexible and mobile workforce
  • Pressure from customers to move away from the traditional cost+ model, and towards success based work that blends human capital with intellectual property
  • The replacement of administrate roles by robotics and artificial intelligence
  • The characteristics of a great leader in 2020

The impact of technology on professional services

 

(This video was shot prior to the Covid-19 lockdown. Stephen’s prescient comments on using technology to aid remote and flexible working are now more pertinent than we ever could have imagined!)

The characteristics of a great leader in 2020

 

The value of marrying traditional domain expertise with innovation and technology

 

Why the future looks bright for British legal services