The Greatest Myths of Digital Transformation – Kartik Daswani, Former Global Head of Transformation for HSBC
Kartik Daswani was the Global Head of Transformation for HSBC until Spring 2018. Before leaving his role, Kartik led multiple…
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“The importance of engaging your team throughout your first digital transformation project” – Interview With Gavin Goates, The CEO of
Gavin Goates is the founder and CEO of PCML ltd, a manufacturing company that has grown from one to seventeen…
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“Finding the right place to begin with your first digital transformation project”- An Interview With Edward O’Rourke, CEO and Partner
Edward O’Rourke is the CEO of Ashtons Legal, a forward thinking law firm in East Anglia who have recently entered…
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‘Being open with people, collaborating with people, keeping them informed of progress, reassuring them, holding their hand through the whole
Question 6 – Did you encounter much resistance internally, and, if so, how did you counter that? “The first thing…
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‘We pointed out that that’ll actually free up their time to do other things’ – How Edward O’Rourke navigated internal
Question 5 – Did you encounter much resistance internally, and, if so, how did you counter that? “There was some…
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‘The first thing is the importance of getting the team involved and engaged from day one.’ – Gavin Goates on
Question 5 – How did you choose the project that you started with? “I think the first thing is the…
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‘What we wanted was a small, scaleable project. Something easy to manage, something that was quick to measure so that’s
Question 4 – How did you choose the project that you started with? “For us, what we wanted was a…
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‘Lots of exciting things to take away.’ – Gavin Goates on the Positives of Digital Transformation
Question 4 – Aside from the benefits, what are some of the other positives you’ve taken from the experience? “There…
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‘Greater accuracy is the other thing we’re looking for’ – Edward O’Rourke’s non-financial Digital Transformation benefits
Question 3 – Aside from financial, what benefits are you expecting to see? “We’re expecting staff morale to go up…
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‘We’ve got our work and life balance back.’ – The Biggest Success of Digital Transformation for Gavin Goates
Question 3 – How have you measured the success of your digital transformation? “Firstly, you have to look at the…
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‘What we’re doing is looking at a process that will cleanse our data to take away the mundane.’ – How
Question 2 – How are you measuring success? “With this first project, we’re looking at, effectively, ways to clean data…
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‘At the end of the day it’s got to go through a process’ – What Gavin Goates wishes he had
Question 2 – What’s the one thing you wish you’d known before starting? “I think the one thing I would’ve…
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