‘Greater accuracy is the other thing we’re looking for’ – Edward O’Rourke’s non-financial Digital Transformation benefits

Question 3 – Aside from financial, what benefits are you expecting to see?

“We’re expecting staff morale to go up for a start. They’re gonna be required to do less of the mundane, routine tasks and focus on the interesting tasks. We’re hoping for process efficiency, again, the software robot won’t require holidays, sick pay etc or work 24/7. Greater accuracy is the other thing we’re looking for, again, the robot is less likely to get tired and therefore make mistakes.”