‘Being open with people, collaborating with people, keeping them informed of progress, reassuring them, holding their hand through the whole process.’ – How to re-assure your workforce in Digital Transformation Projects

Question 6 – Did you encounter much resistance internally, and, if so, how did you counter that?

“The first thing you have to consider is the fact that in the T-Impact process, they obviously come up against that type of resistance every single day. They’re really honed and trained in how to deal with that and because it’s collaborative, right from the outset as a team, you get them and you play some games and some teamwork that goes on to decide the projects that potentially can use robotics for. But being open with people, collaborating with people, keeping them informed of progress, reassuring them, holding their hand through the whole process. Ultimately they will take ownership of it and when they do, you recognise your goals at their best.”